Apple Official Refund Guide
Nanjing Xiayuyue Network Technology Co., Ltd. · Compliance Guide
Effective & Updated: October 2026
In accordance with the Apple Media Services Terms and Conditions and the App Store Developer Distribution Agreement, all billing, payments, and refunds for In-App Purchases (IAP) in iOS applications are handled exclusively by Apple Inc. as the Merchant of Record.
To adhere to strict privacy standards, we do not collect or store your payment credentials or credit card details. As a third-party developer, we have no authority or technical capability to issue refunds directly to your account. All refund requests must be submitted directly through Apple's official channels.
1. PRO Features Downgrade: Once a refund is approved by Apple, the purchase entitlement is revoked. The app will revert to the standard free tier on its next sync.
2. Your Local Data is 100% Safe Zero Data Loss: Refunding will NEVER delete or wipe your saved local projects, AR measurements, calibrated records, or watermark photos. All your existing data remains fully accessible offline on your device.
Method 1: Via Apple's "Report a Problem" Website (Recommended)
This is the fastest self-service refund method supported across all devices and web browsers.
Visit Apple Refund Portal (reportaproblem.apple.com) ↗
1Sign In with Your Apple Account
Go to reportaproblem.apple.com and sign in with the Apple ID and password used to make the purchase.
2Select "Request a refund"
In the top dropdown menu, select "Request a refund", then choose the reason that best describes your situation (e.g., "I didn't intend to buy this").
3Choose AR Ruler PRO and Submit
Select the AR Ruler PRO item in your purchase history, verify the details, and click Submit.
Method 2: Via iOS Device Settings
1Open Settings & Apple Account
Open Settings ➔ Tap [Your Name] at the top ➔ Tap Media & Purchases ➔ Tap View Account ➔ Tap Purchase History.
2Locate AR Ruler PRO & Report a Problem
Find the AR Ruler PRO transaction, tap it, scroll to the bottom, and tap Report a Problem to proceed.
Frequently Asked Questions (FAQ)
Q1: Does deleting the app cancel my subscription?
No. Deleting or uninstalling the app does NOT cancel your subscription. You must cancel your subscription via iOS Settings ➔ Apple Account ➔ Subscriptions at least 24 hours prior to the next renewal date.
Q2: Can I still access exported CAD files after refund?
Yes. Any DXF drawings, Excel BOMs, or inspection PDFs exported to your device or shared prior to the refund remain valid local files and are untouched.
Contact & Legal Inquiries
Support Email: service@xiayuyue.com